UK Consumer Returns

We understand that things don’t always go to plan, and you may want to return your order. We’re happy to help in anyway we can, see below for some simple steps to make things go as smoothly as possible. If you’re unsure, please get in touch and we’ll be happy to assist.

Returns Procedure

• Please contact us to obtain a returns number within 14 days of receiving your order. You must then return your order within 14 days of notification. To do this please email [email protected] and include your order number and reason for return in your email.
• To return your items, they must be packaged so that they are protected from damage in transit, to be returned to us in resaleable condition making sure to clearly display your returns number on your packaging.
• Please be aware that any return is at the customer's expense and is the purchaser's sole responsibility.
• We recommend using Transglobal Express to arrange your returns. This company collates the most recent rates from multiple providers for people who don’t regularly ship products. Using this service or similar will usually ensure that your return goods are insured against loss of damage.
• Returns will be inspected once received and if deemed a resaleable condition, be refunded within 7 days.

Returns Conditions

• Bespoke items such as vinyl, cut to order products will incur a 25% restocking fee.
• If you have over ordered and wish to return your extra packs of flooring, these will also incur a 25% restocking fee.
• Items must be returned in resaleable, unopened, unmarked, and undamaged condition.
• Delivery charges are non-refundable.
• Returns accepted Mon to Fri 9.00am – 5.00pm.

UK Trade Sale Returns

• Please contact us to obtain a returns number within 7 days of receiving your order. You must then return your order within 7 days of notification. To do this please email [email protected] and include your order number and reason for return in your email.
• Items from stock will incur a 30% restocking charge.
• We are unable to accept returns of bespoke items such as rolls, cut to order products, special orders or part orders.
• Items must be returned in resaleable, unopened, unmarked, and undamaged condition.
• Delivery charges are non-refundable.

If you’re reading this before ordering, here are a few simple steps to reduce the chance of you returning your order.

Order a sample. We provide free flooring samples on all our products. After all, it's always better to see a sample in your own home to make sure it's the right choice for your needs and preferences.

Get help with measuring to make sure you don’t order too much or too little.

Give us a try. We’ve been doing this a good while; we’ll make sure your order is delivered securely and quickly.

Return address:

Best4Flooring LTD

Units 3&4 Pennine Ind Est

Gorsey Brow

Stockport

SK1 3DX