Delivery FAQ

• UK mainland delivery charge for Sheet Vinyl Flooring and Carpet is £19.95. Delivery charge for orders less than £150 is £14.95
• All other products, such as Laminate, LVT and Porcelain. U.K. mainland delivery is £29.95
• UK mainland delivery for cleaning products is £9.95
• Upgrades such as express delivery (where available) are available on certain products and contain an additional £4.95 charge.
• Pre 12.00pm and Saturdy delivery options are available as an additional service for most products. 
• Surcharges may apply to UK islands and remote area. This will be applied when you enter your postcode during checkout.

For most orders (not sample requests), you can select a 'desired' delivery date during checkout. We work very hard to ensure that your floor arrives safely on the date you request, but this is not guaranteed due to elements outside our control. 

Therefore, we strongly advise that you await safe delivery before confirming installation dates with tradespeople.

The majority of our orders are delivered in perfect condition, however…

Please check your delivery as best you can when it arrives. We know you or the driver may be in a rush, but if any damage has occurred during transit, it is easier to refuse your delivery.

We understand that all our deliveries are well packaged, so inspecting upon delivery may be very difficult. If you cannot inspect upon delivery, please do so within 24hrs of delivery.

If there are any issues with your item/s, please contact us at enquiries@best4flooring.co.uk

Pallet deliveries*

Larger Laminae, LVT, Wood and Porcelain orders are delivered on a pallet.

Pallet deliveries can not be left without the recipient's signature, and you will be telephoned beforehand to check you will be home.

Most deliveries

We strongly advise that you arrange for someone to be home to accept delivery. Some customers do leave signed notes for the driver with alternative instructions, but that is entirely at your own risk, and we will not accept responsibility should any items go missing or become damaged after delivery is made.

• UK mainland delivery charge for Sheet Vinyl Flooring and Carpet is £19.95. Delivery charge for orders less than £150 is £14.95
• All other products, such as Laminate, LVT and Porcelain. U.K. mainland delivery is £29.95

• Unless otherwise agreed, our standard delivery service is Monday to Friday between 7am and 7pm
• Deliveries will not normally be made during bank holidays or weekend and during certain holidays such as Christmas there may be delays.

Most deliveries can be tracked online. The name of the delivery service provider and tracking number are included in the despatch confirmation emails.

The links below will take you to the online tracking area for the specific delivery service provider. Please follow the on-screen instructions.

• SIMS Pallet Deliveries - Your delivery will be delivered between 8 AM - 6 PM on your expected delivery day; when your driver is 30 minutes away, you'll receive a phone call.
• Royal Mail Sample Deliveries - Sorry, no tracking available

Please wait until the morning of delivery date before attempting to track your order online.