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Installing the correct underlay beneath your Quickstep Livyn click vinyl flooring is a must. The Quickstep Livyn Comfort Underlay is the specified product and offers 19db sound reduction rate along with removing irregularities in the sub-floor whilst also offering a solid foundation for the click vinyl to be installed upon.
UK mainland delivery charge for Sheet Vinyl Flooring and Carpet is £19.95. Delivery charge for orders less than £150 is £14.95
All other products, such as Laminate, LVT and Porcelain. U.K. mainland delivery is £29.95
UK mainland delivery for cleaning products is £9.95
Upgrades such as express delivery (where available) are available on certain products and contain an additional £4.95 charge.
Pre 12.00pm and Saturdy delivery options are available as an additional service for most products.
Surcharges may apply to UK islands and remote area. This will be applied when you enter your postcode during checkout.
2. Can I choose my delivery day?
Yes, during the checkout process you will be presented with a list of dates. You can select your preferred day from that list. If you want delivery later than the list of dates offered simply get in touch and we can set that up for you.
3. Where is my order sent out from?
We dispatch all flooring orders from our warehouse in Pennine Ind Est, Gorsey Brow, Stockport, SK1 3DX.
4. Will my order definitely arrive on the delivery date I requested?
For most orders (not sample requests), you can select a 'desired' delivery date during checkout. We work very hard to ensure that your floor arrives safely on the date you request, but this is not guaranteed due to elements outside our control.
Therefore, we strongly advise that you await safe delivery before confirming installation dates with tradespeople.
5. Is it ok to book my floor fitter for the day of delivery?
We are pleased to report 99% of deliveries are safely made on the chosen desired delivery. We cannot 100% guarantee this because many circumstances beyond our control could prevent safe delivery, such as weather, traffic, delivery company issues, etc.
We strongly advise that you do not book your floor to be fitted until it has arrived and you have inspected it.
6. Do I need to fully inspect my delivery before i sign for it?
The majority of our orders are delivered in perfect condition, however…
Please check your delivery as best you can when it arrives. We know you or the driver may be in a rush, but if any damage has occurred during transit, it is easier to refuse your delivery.
We understand that all our deliveries are well packaged, so inspecting upon delivery may be very difficult. If you cannot inspect upon delivery, please do so within 24hrs of delivery.
If there are any issues with your item/s, please contact us at enquiries@best4flooring.co.uk
7. I need to nip out. Can I leave a note for the driver to deliver to a safe place?
Pallet deliveries*
Larger Laminate, LVT, Wood and Porcelain orders are delivered on a pallet.
Pallet deliveries can not be left without the recipient's signature, and you will be telephoned beforehand to check you will be home.
Most deliveries
We strongly advise that you arrange for someone to be home to accept delivery. Some customers do leave signed notes for the driver with alternative instructions, but that is entirely at your own risk, and we will not accept responsibility should any items go missing or become damaged after delivery is made.
8. When will my order arrive?
U.K. Mainland
Our product pages show lead times for all products.
You will have selected a delivery date upon order, and do try our best to adhere to these delivery dates.
Orders are dispatched the day before your chosen delivery date, and you will receive your tracking information as soon as the items are dispatched.
Deliveries are Monday to Friday between 8 AM and 7 PM unless you have upgraded your delivery to a Pre12 or Saturday service.
If you are expecting a pallet delivery (by SIMS), then you will be contacted by telephone ahead of delivery to ensure you will be home. This is usually up to 1 hour before it arrives.
U.K. Islands
We cannot provide an exact delivery date, but it usually takes up to 3 working days, depending on how often crossings are made.
Our team will make reasonable attempts to confirm lead time with you upon acceptance of your order.
International Deliveries
Delivery lead times vary depending on the product and country being shipped to.
Please contact us in the first instance as we do not currently accept online orders for International delivery.
9. Will the goods be brought indoors?
Our standard delivery service is to 'kerbside', and drivers are not equipped to bring your goods inside.
We can offer a 2 man service on a wide range of products, to enable your order to be brought indoors. Please contact us to check the availability of this service before placing your order.
If you are expecting a large order of bulky or heavy flooring, we suggest you ask a friend, neighbour or family member to assist.
10. What is your standard delivery charge?
UK mainland delivery charge for Sheet Vinyl Flooring and Carpet is £19.95. Delivery charge for orders less than £150 is £14.95
All other products, such as Laminate, LVT and Porcelain. U.K. mainland delivery is £29.95
11. I live in a remote area, does that make a difference?
Surcharges may apply to UK islands and remote area. This will be applied when you enter your postcode during checkout.
Please note, we are currently unable to send liquids (e.g. cleaning solutions) overseas.
12. What days of the week do you deliver?
Unless otherwise agreed, our standard delivery service is Monday to Friday between 7am and 7pm
Deliveries will not normally be made during bank holidays or weekend and during certain holidays such as Christmas there may be delays.
13. Can I track my delivery?
Most deliveries can be tracked online. The name of the delivery service provider and tracking number are included in the despatch confirmation emails.
The links below will take you to the online tracking area for the specific delivery service provider. Please follow the on-screen instructions.
SIMS Pallet Deliveries - Your delivery will be delivered between 8 AM - 6 PM on your expected delivery day; when your driver is 30 minutes away, you'll receive a phone call.
Royal Mail Sample Deliveries - Sorry, no tracking available
Please wait until the morning of delivery date before attempting to track your order online.
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