Quick-Step Creo Charlotte Oak White CR3178 Laminate Flooring

• UK mainland delivery charge for Sheet Vinyl Flooring and Carpet is £19.95. Delivery charge for orders less than £150 is £14.95
• All other products, such as Laminate, LVT and Porcelain. U.K. mainland delivery is £29.95
• UK mainland delivery for cleaning products is £9.95
• Upgrades such as express delivery (where available) are available on certain products and contain an additional £4.95 charge.
• Pre 12.00pm and Saturdy delivery options are available as an additional service for most products. 
• Surcharges may apply to UK islands and remote area. This will be applied when you enter your postcode during checkout.

We dispatch all flooring orders from our warehouse in Pennine Ind Est, Gorsey Brow, Stockport, SK1 3DX.

We are pleased to report 99% of deliveries are safely made on the chosen desired delivery. We cannot 100% guarantee this because many circumstances beyond our control could prevent safe delivery, such as weather, traffic, delivery company issues, etc.

We strongly advise that you do not book your floor to be fitted until it has arrived and you have inspected it.

U.K. Mainland

• Our product pages show lead times for all products.
• You will have selected a delivery date upon order, and do try our best to adhere to these delivery dates. 
• Orders are dispatched the day before your chosen delivery date, and you will receive your tracking information as soon as the items are dispatched.
• Deliveries are Monday to Friday between 8 AM and 7 PM unless you have upgraded your delivery to a Pre12 or Saturday service.
• If you are expecting a pallet delivery (by SIMS), then you will be contacted by telephone ahead of delivery to ensure you will be home. This is usually up to 1 hour before it arrives.

U.K. Islands

• We cannot provide an exact delivery date, but it usually takes up to 3 working days, depending on how often crossings are made.
• Our team will make reasonable attempts to confirm lead time with you upon acceptance of your order.

International Deliveries

• Delivery lead times vary depending on the product and country being shipped to.
• Please contact us in the first instance as we do not currently accept online orders for International delivery.

• Our standard delivery service is to 'kerbside', and drivers are not equipped to bring your goods inside.
• We can offer a 2 man service on a wide range of products, to enable your order to be brought indoors. Please contact us to check the availability of this service before placing your order.

If you are expecting a large order of bulky or heavy flooring, we suggest you ask a friend, neighbour or family member to assist.

• UK mainland delivery charge for Sheet Vinyl Flooring and Carpet is £19.95. Delivery charge for orders less than £150 is £14.95
• All other products, such as Laminate, LVT and Porcelain. U.K. mainland delivery is £29.95